The solution for efficient order taking in company restaurants

Cloud Administration

The system consists of several components and applications that constantly communicate with each other via secure connections.

In the web-based administration part, the different canteens and locations, their menus/dishes, prices and descriptions can be stored with images.

Employee data can be captured or imported.

Additional administration functions complete the options for easy maintenance.

The server can be installed as OnPremise (own LAN) or OnDemand (Public Cloud), depending on the customer’s requirements.

Employee Orders

The employee uses his WPITCOM Cafeteria app to order his meal directly. He can define a pick-up time and whether he would like to pick up his meal to go.

A fully automatic notification on his mobile devices when his dish is complete ensures that the employee is always informed.

Optionally, a notification can be automatically displayed on the screens in the canteen area, possibly also with the employee’s avatar, order number and name. For this purpose, a connection to our WPITCOM Signage Manager 3 system for visual communication has already been implemented as an interface option.

This is especially useful if the employee placed the order via one of the kiosk terminals that are sometimes installed in the canteen and not with his mobile device.

Order received in the kitchen

Incoming orders are time-controlled held back until production time and separated by production area (cooked, salad, drinks & coffee, deserts)  to be transfered to the touch displays/tablets in the specific producton area – which are mounted normally at eye level height.

The cook or service staff confirms the (partial) product completion on the touch screen. As a result of the final completion, the customer, if he has placed the order via his own mobile device, will be informed by a message that his menu is ready for collection.

Optionally, an announcement with or without audio signal can be sent to one or more displays operated with WPITCOM Signage Manager 3.

This is especially helpful if the employee placed the order through one of the kiosk terminals that are sometimes installed in the dining room and not with their mobile device.

The customer picks up his menu

The customer can now pick up his menu at the service counter. He is identified by an NFC/RFID card or by his own PIN number, based on his order number or a name.

If an employee account is stored for the customer, a credit sale will be made within defined limits; different prices and rules may apply to employees and guests.

In addition, guests and employees can have credit accounts from which they are billed.

The sale of commercial items, for example ice cream, snacks, soft drinks, is possible at any time by means of an “additional reservation”.

Optionally, receipt printing is possible using compatible receipt printing systems/printers or label printers.

Order management and monthly billing

Accumulated orders and their status can be consulted at any time via the web platform by authorized administrative staff or the head chef.

Billing to the employee is usually summarized over the period and sent to an invoicing interface to generate tax-compliant invoices (please ask for supported countries). There are different options to choose from.

As part of billing, target/actual representations are created, so that invoice comparison is greatly simplified.

The employee can manually or automatically request a detailed list of his order in the billing period or at any time in advance, or receive it as an email attachment during the current billing.

Statistics and purchasing optimization

During the period of use of the system, interesting and valuable data is often generated in the canteen process in numerous ways that can be used for optimization.

Listing all the potentials and possibilities here would go far beyond the scope of this short presentation.

For example: Using order and sales data, the quantity of ingredients in the order can be further optimized, purchasing and delivery conditions can be better negotiated and thus contribute to cost optimization.

Data and investment security

Data security for processes and personnel is one of our TOP 4 priorities.

Our development is based on secure data connections and encryption and on strong security of our cloud server system.

By constantly training our employees to a high level, we are able to share our experience and know-how with our customers.

On our server systems, the customer is free to connect their own further developments to the databases in order to be able to implement strategic projects together or independently in a simple and consistent manner.

On-Premise Only (Enterprise Server)

Licensing costs are classified into five categories based on the number of employees:

• up to 100
• up to 250
• up to 500
• up to 1,000
• Individual

Our pre-sales consultants / account managers are available to answer your questions at any time.

On-Premise or SAS (Cloud)

Rental prices also depend on the number of employees in the company; here too, the five categories form the basis of the calculation.

The rental prices are an all-in-one solution, which already includes the license rental and the monthly VPS web server costs.